strive to provide every customer the highest possible levels
of service and support.
The ultimate goal of each
electronics manufacturer is to have high productivity on the
entire line ( utilize the machines to its fullest capacity )
and eliminate the unplanned downtime. To achieve this, we
offer a comprehensive sales & service support program
comprising of 4 stages:
Our team of experts work closely with the
customers to understand their requirements and helps them to
select the best configuration for their product mix and
manufacturing process. It includes a thorough Cycle Time
Analysis study because we believe that only an optimally
designed line can deliver the maximum performance.
Maxim SMT appoints a Project
Engineer to handle respective customer accounts; he
continuously co-ordinates between the customer and the
supplier to confirm the machine configuration and monitor
the delivery status. Our Standard Installation procedure
o Pre-installation Meeting
o Machine capability
o Production ramp-up
Technical Support and Spare Parts
On-line Support - 24x7 telephonic
support is available for consultation.
Support - Trained and qualified field engineers are
available for on-site support.
monitor the production data on-site and carry out an
effective downtime analysis that enables our customers to
understand the possible reasons for downtimes and loss of
MaximSMT maintains the essential
spares stock at its headquarters and offers healthy delivery
options. For other spares our highly motivated team ensures
that the orders are processed as quickly as possible and the
parts are delivered in time.
Process Engineering Support and Service Packages
team of experts closely work with the customers to optimise
their manufacturing process. Maxim SMT also provides
complete support on process engineering; helping customers
to monitor and improve the process yields and enable the
customers to handle complex manufacturing processes.
offer contractual services for preventive maintenance that
will be performed periodically and will cover all
maintenance activities recommended by the equipment
manufacturer. It also includes Machine Health check ;
machine overhaul and calibration.